DELIVERING a gREAT customer experience does not happen by accident.
It happens by design.

WHAT DO YOU WANT YOUR CUSTOMERS TO SEE, THINK & FEEL about using your business? 

EXPERIENCE

Check-Up

Studies have shown there is a big gap between the experience businesses think they are delivering and what the customers are actually experiencing.   You can't just assume your experience is great.  You need to go through the process of looking at your business through the eyes of your customers.  
 

Your Check-Up will help you to...
 

  • Get clear on what your business wants to be known for, who your business is for, what’s important to them and what their expectations are.
     

  • Identify the different touchpoints that your clients have with your business and the current end-to-end journey your customers experience.
     

  • Look at your current experience journey, identify the gaps and opportunities at each touchpoint.
     

  • Discover where your ‘Hero Experience’ should be in your journey map and brainstorm some ideas of what this could be.

Includes:
 

  • 2hr 1-1 session (Zoom or in person if in Adelaide)

  • Experience Check-Up Report.

  • Personalised Experience Journey Map.

Investment:      $550 (inc GST)

EXPERIENCE

Development

If you're serious about curating an exceptional experience for your customers at every touchpoint to drive more word of mouth marketing, then this is the 1-1 support you need.

We'll complete an Experience Check-Up PLUS...
 

  • Dive deeper into your brand and set your brand identity.
     

  • Get real client feedback to add to your experience journey map.
     

  • Review each touchpoint in more detail to identify gaps that need to be worked on and which opportunities should be a priority based on the business goal.
     

  • Create a new experience journey map that outlines the experience your business is committed to delivering, including your new Hero Experience.
     

  • Create a detailed plan with what actions are needed to deliver the new experience journey map.

Includes:
 

  • Experience Check-Up.

  • 3 x 1-1 sessions.

  • Gather customer feedback.

  • Action Plan outlining what needs to be done to implement your new experience.

Investment:    from $2700 (inc GST)

EXPERIENCE

Activator

As your Activator, I'll work as part of your team to ensure your business is moving forward in delivering a unique experience that sets you apart from the sea of sameness and gets more people talking about you. Ideas are great, but actions are where the magic is.

Some areas of your marketing that I can oversee to ensure your business is delivering a standout experience: 


 

  • Website / digital content
     

  • Database management and communications
     

  • Software integrations
     

  • Internal and external communication tools
     

  • Customer service and in-person experience delivery
     

  • Collect and review customer feedback 
     

Can include:
 

  • Delivery of individual projects. 

  • Regular time spent in the business to plan, implement and manage all customer-related projects.

  • Monthly customer experience check-ins to review customer feedback and support your team with implementing projects. 

Investment:       POA 

TESTIMONIALS

"Tiffany was fabulous! She came to my session well informed with great tips and ideas. It’s so great to have someone look at your business with fresh eyes.  I’ve implemented a few ideas with great results. I’ll be using Tiffany again.  She’s awesome!"

MEGAN C

"Tiff is so easy to talk to, you find yourself thinking up great ideas and concepts together that align with your business ideas. We found Tiff gives so many 'extras', with lots of support outside of our 1 on 1's ! Finally feel excited about having a plan and a support system in place!" 💜

CRYSTAL H

"Tiffany is the business, she really knows her stuff and gets you to look at the bigger picture."

ANNA S

“Tiffany’s approach to creating a marketing Journi gave me the clarity that I needed and an action plan that matches my personality. I give Journi Marketing a high recommendation. Top shelf work!

DAN A

Would you like to know more about what's involved in working with an Experience Creator?  Let's talk.

  • LinkedIn

JOURNI Marketing
Adelaide, South Australia​

© 2021 by JOURNI Marketing